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Agentforce Q&A: What you need to know about Salesforce’s new AI agent platform
Industry News, Innovation Peter Griffin 28/11/2024 Industry News, Innovation Peter Griffin 28/11/2024

Agentforce Q&A: What you need to know about Salesforce’s new AI agent platform

Salesforce is making a big investment in AI agents, which it sees as the next evolution of copilot chatbots. How does Agentforce work and what New Zealand companies have been putting it to use?

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Q&A: Salesforce’s responsible product boss on ethical data use and the rise of AI agents
Innovation, Industry News Peter Griffin 19/09/2024 Innovation, Industry News Peter Griffin 19/09/2024

Q&A: Salesforce’s responsible product boss on ethical data use and the rise of AI agents

Salesforce considers itself a “trusted advisor” to its customers, who collectively have hundreds of millions of their own customers. So what is the company doing to develop artificial intelligence in a way that upholds that trust and allows customers to make responsible use of the tech?

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Salesforce’s major AI pivot with Agentforce
Industry News, Innovation Peter Griffin 19/09/2024 Industry News, Innovation Peter Griffin 19/09/2024

Salesforce’s major AI pivot with Agentforce

Customer relationship management leader Salesforce is urging customers to give up on creating “DIY” copilot bots and instead leverage AI agents it is making available on its platform.

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