Demand for customer service skills in the IT field is on the rise. Customer support is not just about solving technical problems. Customer service is not just about explaining how your products work or when new products are available. This half-day course is designed for tech-savvy people who want to communicate confidently and effectively with customers....

Effective communication between Technical Professionals and the rest of the organisation is a critical factor in the success of any business. Engineering and IT solutions impact on every part of modern business so being clearly understood is vital. This half-day course is designed for Technical Professionals who want to communicate more effectively with other parts of the business. In particular, the course is for those who wish to be more concise and compelling in written communication....