Salesforce considers itself a “trusted advisor” to its customers, who collectively have hundreds of millions of their own customers. So what is the company doing to develop artificial intelligence in a way that upholds that trust and allows customers to make responsible use of the tech?

Customer relationship management leader Salesforce is urging customers to give up on creating “DIY” copilot bots and instead leverage AI agents it is making available on its platform.

The reason GovGPT attracted a lot of attention this week is that many Kiwis have a frustrating time dealing with government agencies. It’s part of the reason why Judith Collins, who launched GovGPT at the AI Summit this week, created the digitising government ministerial portfolio. She wants to see a customer service revolution in government and sees AI as being central to that.

Whether and how we use that power is up to us, but we mightn’t have it for long. The more the new class of billionaires and trillionaires becomes entrenched, the more it will be able to use the political system to protect their interests rather than those of mere mortals.

Another year, another launch of Apple iPhone models characterised by incremental tweaks, with the infusion this year of Apple Intelligence to, among other things, supercharge Siri.

The Australian Government this week published some proposed mandatory guardrails for high-risk AI as well as a voluntary safety standard for organisations using AI that will act as a temporary stopgap.