IT Professionals New Zealand | Te Pou Hangarau Ngaio

National Series: A Harmonious IT Environment through Realitsm

30 March 2010: 5:30 pm - 7:00 pm

PowerHouse People
L4, Deloitte House
10 Brandon Street, Wellington

(5:30pm for a 6pm start)


IITP are proud to kick off the new National ICT Series, beginning with well-known IT Skeptic Rob England presenting on what would appear to be regarded as the utopia of service management, RealITSM...

Free for IITP members, inexpensive for others.

A Harmonious IT Environment through Realitsm

Idealised models such as ITIL®, COBIT and ISO20000 are all very well for theoretical discussions, but more and more people are discovering these models just don't fit the way we do things in the real world.

Join the movement that is sweeping the ITSM community. Find out about Real ITSM, as it is done in the real world.

Making IT Real. Get Real. RealITSM, that is...

In this light-hearted and humorous presentation Rob England, the wellknown "IT Skeptic", introduces Real ITSM, as documented in the book "Introduction to Real ITSM" (see

RealITSM is the methodology of implementing IT service management as it is done now in the real world, thereby saving costs, minimising impact and ensuring acceptance.

Realitsm (pronounced "realism" with a slight lisp) is the underlying philosophy of primarily ensuring a tranquil life for IT staff. After all, life is hard for us IT types!

The main threats to IT stability, or at least the stability of the IT team, are change, accountability and reduced spending. Realitsm is about eliminating these threats from the IT environment, in the best interests of all in IT. A harmonious IT environment requires adherence to the following Realitsm principles:

  • Ensure a stable operating environment
  • Maximise adaptability to change
  • Promote involvement through collectivist decision-making
  • Maintain morale through reduced group accountability
  • Maximise revenue and funding for the IT department
  • Maximise benefit and value for the IT staff

Realitsm may be somewhat tongue-in-cheek, however by reflecting on the motivations of teams and managers that unknowingly subscribe to some of its principles, a level of clarity on the importance of service management becomes apparent.

This is a not-to-be-missed presentation for anyone in the Service Management space or those interested in a humorous presentation from one of the more colorful figures in New Zealand's IT scene.

About The Speaker

Rob EnglandRob England, an IT Certified Professional (ITCP), is a "portfolio entrepreneur" working on multiple activities via his company, Two Hills. These include IT commentator, speaker and consultant (ITSM, culture change...), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman.

Rob does remote consulting, writing and editing for a variety of clients internationally. He provides local consulting and training to a number of business and government clients on Service Management (ITSM) topics, especially ITIL. He also specialises in helping change IT culture, through a CC plan, workshops and structured courses such as The Seven Tasks of EnGrok.

Rob is also well known for his controversial website, The IT Skeptic (Google page-rank 4, tens of thousands of readers worldwide).

He runs a stable of other diverse sites including Real ITSM (a funny one), Ops4Less (cut the cost of IT operations), He Tangata (IT is the people), Chocolate in the Morning, and others, all built in his own Drupal-based technology stack.

Rob's goal is to maintain his relaxed lifestyle while becoming a millionaire by the end of 2010. Details of the plan are somewhat sketchy.

He lives in idyllic but breezy Pukerua Bay, Wellington, New Zealand with his wife and son. Pukerua Bay is most famous as the home town of Peter Jackson, but Rob hopes to change that.

Rob's profile (including links) is at

About the National ICT Series

The IITP National ICT Series is a series of monthly presentations bringing some of the country's top ICT-related thought leaders and speakers on a national circuit to present their view on interesting and informative subjects.

These events are designed to be informal and interesting, and are ideally suited for open-minded individuals interested in expanding their understanding of a range of different IT topics. From service management to open data access, from technical presentations to ICT in disaster zones, there'll be something there for everyone.

Launching in March 2010 in Auckland, Wellington, Christchurch, Hamilton and Dunedin, these events promise to be informative and educational, often challenging the traditional view of ICT and its role in the organisation and wider environment.

Registration Details:

Places are limited and these events may well sell out, hence Registration is essential.

IITP members may register below.

Non-members and staff of Corporate Partners may register for this event via Credit Card online now by using the link below, or alternatively call 0800 252 255 with your Credit Card details.

IITP Corporate Partners and approved organisations can opt to pay by invoice by calling 0800 252 255 or emailing attendee and business details through to [email protected]. Credit criteria and other conditions apply.

Please note that this session may be video or audio recorded for viewing by other members at a later date. As it is possible that audience members may be incidentally recorded, please let us know if you specifically want to be excluded and we will ensure you are not shown.

Attendance Cost

ITP Financial MembersFREE
Staff of Corporate Partners (20% Discount)$13.91 + GST / $16.00 incl GST
Non-Members$17.39 + GST / $20.00 incl GST

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