IT Professionals New Zealand | Te Pou Hangarau Ngaio

Written Communication for IT Professionals

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17 October 2019: 1:00 pm - 5:00 pm

Digital Delivery
Live Online

Also available on demand or in-house. Details


Effective communication between Technical Professionals and the rest of the organisation is a critical factor in the success of any business. Engineering and IT solutions impact on every part of modern business so being clearly understood is vital.

This half-day course is designed for Technical Professionals who want to communicate more effectively with other parts of the business.  In particular, the course is for those who wish to be more concise and compelling in written communication.

We cover written communication in its many different forms; Reports, project updates, technical support updates, emails and chat. You will also learn how communication can be enhanced through understanding different communication needs of different departments and levels in the business.

Duration: Half Day

Course Content

The course covers the following:

  • Understand the priorities and communication needs of different people in the business
  • Learn how to avoid jargon in written communications
  • Learn how to write in a concise and compelling way
  • Learn how to be persuasive and persuadable
  • Understand how to present evidence to support recommendations
  • Learn how to get better responses to written requests
  • Understand how to be time effective with email communication
  • Build confidence in communicating and learn the art of proactive communication
  • Learn how to make written reports easy to read


This course will be delivered by an NZTE registered training instructor who specialises in transforming technical communication. The course will introduce essential communication concepts with active participation to provide an applied learning foundation for every attendee.


At the end of the course attendees will be able to:

  • Be concise and compelling in written communication
  • Write effective reports to suit the priorities of different departments and management levels
  • Communicate technical information in everyday language
  • Utilise time more effectively when writing reports and emails
  • Produce reports that are easy to read
  • Persuade others and be persuadable
  • Write in a way that produces action and gets results
  • Be effective with email communication and get responses to requests
  • Build rapport with colleagues

Your Trainer

Heather Grace is an experienced training facilitator and business coach with a track record of transforming technical communication, technical sales and technical business growth.

She has particular experience in running businesses involved in IT, Engineering and the Sciences.

Originally from a technical background herself, Heather has diplomas in Management and Psychology, plus 30 years' experience in the business world overseas and in NZ. Her business experience includes technical sales, sales management, project management, contract management and general management roles.

Heather runs the TechBiz Success Academy, providing training and coaching in communication, technical sales and growth strategy for technical people and technical businesses.

Registration Details:

You can register for this event via Credit Card online now by using the link below, or alternatively call 0800 252 255 with your Credit Card details.

IITP Corporate Partners and approved organisations can opt to pay by invoice by calling 0800 252 255 or emailing attendee and business details through to Credit criteria and other conditions apply.

Want to run it at another time or place, or in-house?

Can't attend at the scheduled time, would like it in another city or want to enquire about running it in-house? No problem!

Simply register your interest and we'll look at whether we can bring to you when you want it. If you're interested in an in-house option, register your interest and we'll come back to you.

Attendance Cost

ITP Financial Members$256.52 + GST / $295.00 incl GST
Staff of Corporate Partners (20% Discount)$303.48 + GST / $349.00 incl GST
Non-Members$379.13 + GST / $436.00 incl GST

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